You can shop www.cocobum.com without creating an account. However, when you register you will be able to enjoy some benefits as our electronic newsletters with new-in information, back in stock updates, invitations as for events, recommendations and reminders such as abandoned shopping carts.

Yes you can! Let us know through info@cocobum.com and we will happily assist you.

We can process the payment of your order in the next currencies: AED, USD, GBP and EUR. You can change the currency of your choice at the bottom of the page. When your local currency is different than the currencies we can process your payment in, the conversion is handled by your financial institution.

Once your order has been dispatched, you will receive an email containing your tracking number. 

For information on shipping and delivery, please review our Shipping & Delivery options.

Cocobum offers returns in exchange for shopping credit, or exchange free of charge. You must request your exchange or send your unwanted items back to us within 7 days from delivery of your order.

Items can be returned or exchanged by contacting us through info@cocobum.com or +971 56 109 0990. We will reply you within 24 to 48 hours and provide you with the guidelines to send your item back to us.

Since we would like to make shopping at Cocobum a pleasant experience, we pay any taxes and duties for you.

To re-set your password, please follow the “forgotten password” instructions on the sign in page.

Your privacy is important to you and to us. So, we'll protect the information you share with us. To protect your privacy, Cocobum follows principles in accordance with worldwide practices for customer privacy and data protection. Please review our Privacy Policy. 

Yes! You can add your personal message in your shopping cart!

Promotional codes can be redeemed at checkout. You will see the option to enter a promotional/discount code. Here you type in the code. Once you hit the "APPLY" button, the total of your cart will be adjusted. You can only use 1 code at the time.

You can contact us through our contact page! We will be happy to assist you.
info@cocobum.com